COVID RESPONSE

A message from us to you

Hi all, 

During this unprecedented time, we are continuously monitoring the latest news and guidelines from the CDC as well as local, state and federal officials. As a small business we are taking all the necessary measures to keep our employees and customers safe.

We thank you tremendously for your support while all of this is going on. As a small business, we appreciate your orders and support now more than ever. Stay safe, we are all in this together. 


Delivery orders:


Due to covid 19 restrictions we are unable to ship to the following countries at the moment but we will be able to ship when shipping restrictions are lifted:

Bolivia
Ecuador
Madagascar
Peru
Chad
Honduras
Malawi
Rwanda
Cuba
Iraq
Nepal
South Africa
Dominican Republic
Libya
Panama
Turkmenistan


Suspension Due to Unavailability of Transportation
Angola
Dominica
Mauritania
Tajikistan
Argentina
Fiji
Mauritius
Tanzania
Azerbaijan
French Guiana
Mongolia
Timor-Leste
Bermuda
French Polynesia
Myanmar
Tonga
Botswana
Gambia
New Caledonia
Turks & Caicos
Brunei
Guatemala
Papua New Guinea
Uganda
Cambodia
Guyana
Paraguay
Uruguay
Cameroon
Haiti
Republic of Congo
Uzbekistan
Cayman Islands
Ivory Coast
Samoa
Vanuatu
Chile
Jordan
Seychelles
Venezuela
Colombia
Kiribati
Sierra Leone
Yemen
Cook Islands
Kosovo
Sint Maarten
Zimbabwe
Costa Rica
Kyrgyzstan
Solomon IslandsCuba
Laos
South SudanDemocratic Republic of the Congo
Liberia
Sudan


We are taking extra precautionary measures at all points in the delivery process, and we’re making every effort to get you your orders as quickly as possible. 

Shadow Series:

• All shadow series products will shipped as usual from our store. We have limited the number of employees shipping out orders are now shipping each order ourselves, so please be patient with us as we try to get all of your orders out as soon, and as safely as possible. 

Precious Metals:

• All Precious metals pieces will take a bit longer to ship. As all of our pieces are handmade, the workshop used to create all of our pieces has been temporarily closed for the safely of ourself and our employees, and will re-open May 15th. Per re opening of our workshop, all orders will be sent out as soon as they are completed.


Production times are subject to change in accordance with the State of California's guidelines.


If you have any further questions about a previously placed order, or placing a new order, please email shop@hancholo.com - our customer service will be available to answer any and all questions.

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