FAQs

We process orders Monday - Friday. Orders placed with items that are in stock will ship within 1-3 business days of purchase depending on our order volume.

Orders placed with standard shipping will arrive within 3-7 business days. For “2-Day” shipping, order must be placed by 12:00pm PST to ensure “Two Day” delivery.

All of our Precious Metals items are made to order, which means that we do not start production of your item until the order is placed. This allows us to customize orders to each customers preference when available.

We ask that you allow 2-4 weeks for all precious metals orders to be completed. We promise that we are doing our best to make sure that you receive the cleanest design and the fastest turnaround.

Please note that if you asked for additional customizations such as engraving, or specific stone options, this can delay orders an additional 2 - 3 business days.

If you did not receive an order confirmation within 24hrs of placing your order please contact shop@hancholo.com for further assistance.

Occasionally an order might be canceled, what can we say...stuff happens.

Reasons for cancellation:

- Incorrect or insufficient address information.

- You may have failed to respond in a timely fashion to an important email. Often these emails relate to an out of stock item or verification of information is needed before the invoice process can be completed.

- We are out of stock on an item that was ordered.

- If your order has been canceled it is always best to please email shop@hancholo.com for further information on the specific reason.

Unfortunately yes, this means that the item you are looking for is currently out of stock or discontinued. It is best to send an email to shop@hancholo.com with your information as well as the item that you are looking for. It is also a good idea to sign up for our email list so that you will know once item stock have been updated.

We do not have an exact time frame to specify when certain items will be back in stock. However, it is a good idea to sign up for our email list so that you will know as soon as new items/restocked items have hit the site.

Currently we do not take orders via phone.

Unfortunately no. At the moment we are transitioning to another location and ARE NO LONGER AT OUR PREVIOUS LOCATION. We are more than happy to help you process an order via email at shop@hancholo.com if thats preferred.

Yes, we provide engraving services on most of our made to order precious metals items. Please email shop@hancholo.com  to enquire further about engraving on a piece. Please note that If you choose to have one of your items engraved, it can add 3-5 business days to your order and does require an additional fee.

Yes, we love creating original jewelry designs & specialize in custom work. This personalized approach includes a personalized creation that is determined fully by you. This service cost varies on an individual basis and is based on the nature of the project. Please note that a deposit is required in order to start the custom project.

We currently offer customizations to most of our Precious Metals assortment such as:

- Custom stone type

- Engraving

- Re-sizing or custom sizing

Because each of our pieces are unique, please email us with the below to see if the customization your wanting is available.

-Style Name 

Note any changes or special details you’d like i.e. engraving of “I’m Badass” in Old English Script or

- New Stone color or type, i.e. Ruby or Amethyst.

Yes, we feel honored when we are asked to design wedding rings for our customers. Please email us to discuss your options for wedding ring designs. Note that having an idea in mind to start the process makes things move much faster. Although, we are happy to build from the bottom up to create something extra special. *We usually ask that you allow 4-6 weeks for custom wedding rings.

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by us. Unfortunately, we have no control over what local governments charge.

Customs authorities require that we state the value of your order directly on your package(s). Your country's customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

All of our shadow series pieces are made out of Stainless Steel and if your ring does not fit you can send it back in it's original packaging, Unworn and Unused to exchange for your correct size.

For most Sterling Silver pieces depending on the complexity of the design we are able to resize. We are not able to size up or down more than 1 full size. If you request a re-size more then 1 full size, and additional fee is required.

All Han Cholo jewelry will have our mark or logo somewhere on it. Because our pieces are so unique, that mark is not always in the same place based on the design. For all of our Precious Metals, Sterling Silver .925 and Vermeil orders you will see an additional mark on the item with a .925. Each item has been tested and verified as authentic .925 sterling silver. Please note that due to the sizing of some items, the logo or marking may be hard to find.

If you have any additional questions on a piece, please email shop@hancholo.com