Han Cholo Returns & Exchanges

We want you to love your Han Cholo jewelry! Here's everything you need to know about returns, exchanges, order changes, and jewelry servicing.

Returns & Exchanges at a Glance

	USA	International
Return Window	14 days from delivery	14 days from delivery
Exchanges	Yes, eligible items	No
Refunds	If requested exchange size is unavailable	Store credit only
Return Shipping	Customer pays	Customer pays
Replacement Shipping	FREE within the USA	Not available
Restocking Fee	None	$10 per approved return

These rules apply to eligible merchandise. Final sale exclusions and applicable consumer rights apply. EU customers should review the EU Right of Withdrawal section below.

Domestic Returns & Exchanges (USA)

• 14 Days: Submit your exchange request within 14 days of delivery.

• Condition: Items must be unworn, in original condition, and include original packaging.

• Return Shipping: Customers purchase their own return shipping labels and pay to ship items back to Han Cholo.

• FREE Replacement Shipping: Han Cholo covers standard shipping of approved replacement items back to U.S. customers.

• Refunds: Available only when your requested exchange size is unavailable.

• Original Shipping Fees: Shipping fees paid at checkout are nonrefundable for standard returns and exchanges.

• Exchange Size: Include your requested size in the return form's notes.

• Tracking: Use a trackable shipping method. Customers are responsible for return packages until received.

START A RETURN OR EXCHANGE

Precious Metals Returns & Servicing

Our Precious Metals jewelry is made to order and crafted specifically for each customer.

Returns & Exchanges

• Final Sale: Custom and made-to-order Precious Metals jewelry cannot be returned or exchanged for standard reasons.

• Production Time: Allow approximately 2–4 weeks for production and shipment.

• Resizing & Replating: Approved services are available for an additional fee.

• Exceptions: Applicable consumer rights, including rights relating to defective or nonconforming items, remain unaffected.

Precious Metals Ring Resizing

• Starting Price: $60.

• Standard Adjustment: Up to half a ring size (0.5), subject to approval.

• Larger Adjustments: May be possible depending on the design.

• Design Restrictions: Some rings cannot be resized.

• Approval Required: Contact shop@hancholo.com before sending your jewelry.

We recommend confirming your ring size with a ring sizer or local jeweler before ordering.

Precious Metals Replating

• Starting Price: $65.

• Eligibility: Available for select Precious Metals jewelry.

• Final Pricing: Depends on the design, condition, and complexity of the piece.

• Approval Required: All services must be approved before work begins.

Shipping for Resizing & Replating

• USA: Customers pay shipping to Han Cholo. Han Cholo covers standard shipping back after servicing.

• International: Customers pay shipping both ways, including applicable customs fees and duties.

For resizing or replating inquiries, contact shop@hancholo.com for approval and instructions.

International Returns

• 14 Days: Submit an eligible return request within 14 days of confirmed delivery.

• Store Credit Only: Approved returns receive store credit.

• No Exchanges: International exchanges are not available.

• Return Shipping: Customers pay all return shipping costs, including applicable customs fees and duties.

• $10 Restocking Fee: Deducted from store credit for each approved return.

• Condition: Items must be unworn, in pristine condition, and include original packaging.

• Original Shipping Fees: Nonrefundable for standard returns.

• Approval Required: Returns must be approved before shipping items back.

These terms are subject to applicable consumer protection laws.

START AN INTERNATIONAL RETURN

EU Returns & Right of Withdrawal

• Eligible EU customers may have a statutory 14-day right of withdrawal.

• Applicable EU consumer rights take precedence over standard international return restrictions.

• The $10 restocking fee and store-credit-only restriction do not apply where they conflict with mandatory EU rights.

VIEW EU RETURNS & RIGHT OF WITHDRAWAL POLICY

Final Sale Items

The following items are FINAL SALE and are not eligible for standard returns or exchanges:

• Earrings & Pierced Jewelry: For hygiene reasons.

• Sale Items: Discounted merchandise.

• Custom Jewelry: Custom-designed or personalized items.

• Precious Metals: Made-to-order Precious Metals jewelry.

These exclusions do not limit applicable consumer rights, including rights relating to defective or nonconforming merchandise.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Submit a Return Request: All product claims must be submitted through our online return portal.

• Provide Details: Include your order number, photos, and a brief description of the issue.

• Review & Approval: Our team will review your request and determine the appropriate replacement, exchange, refund, or other resolution.

• FREE Return Shipping: Han Cholo covers approved return shipping when an item needs to be sent back.

SUBMIT A RETURN REQUEST

How to Start a Return or Exchange

1. Visit our Return & Exchange Portal.

2. Select the order and item you need assistance with.

3. Choose the appropriate return reason and include your requested exchange size or claim details.

4. Wait for approval and return instructions before shipping.

5. Ship your item using a trackable method, unless Han Cholo provides a label for an approved damaged, defective, or incorrect item.

Unauthorized returns may not be accepted, except where applicable law provides otherwise.

Order Changes & Cancellations

• Order Changes: Contact shop@hancholo.com as soon as possible. Changes cannot be guaranteed once processing begins.

• Cancellations: Orders are processed quickly, and cancellations cannot be guaranteed after placement.

• Preorders: Eligible preorders may be canceled for a refund before fulfillment begins.

• Custom & Precious Metals: Custom and made-to-order purchases cannot be canceled once placed, subject to applicable consumer rights.

• Sale Items: Discounted orders cannot be canceled once processing begins.

• Promotional Discounts: Preorder items are excluded from promotional discounts and sitewide sales unless otherwise stated.

Returns or cancellations requested solely to retroactively apply a promotional discount or sale price are not accepted, subject to applicable consumer rights.

Non-Delivery & Shipping Claims

Incorrect Shipping Addresses

• Customers are responsible for providing accurate shipping information.

• Returned packages may require additional shipping fees to resend.

• Original shipping fees are nonrefundable for address-related returns, subject to applicable law.

Lost or Stolen Packages

• If tracking shows delivered, check with household members, neighbors, building management, and the carrier.

• Han Cholo can review tracking information and available carrier claim options.

• Replacement or reimbursement is reviewed individually, subject to applicable law.

Packages Damaged in Transit

• Submit a claim through our Return Portal.

• Include photos of the packaging, affected items, and your order details.

• Han Cholo covers approved return shipping when a return is required.

Shipping Delays & Carrier Claims

• Carrier delivery estimates are not guaranteed unless otherwise specified.

• Shipping delays do not automatically qualify for refunds of shipping charges.

• Carrier claims are subject to applicable deadlines and policies.

For complete delivery and tracking details, please review our Shipping Policy.

Purchases from Authorized Retailers

• Items purchased from an authorized Han Cholo retailer must be returned or exchanged through the original retailer, subject to applicable consumer rights.

Questions?

For general questions, contact shop@hancholo.com.

All return, exchange, and damaged-item requests must be submitted through our Return & Exchange Portal.